1) The role is for Collection delinquency and productivity management for Collection delinquency and productivity management of pre write off portfolio -Daily monitoring on pre-write off team dialer arrangement to maintain stable productivity and coverage. -Daily monitoring on pre-write off delinquency and kick off deep dive analysis and mitigation actions accordingly. -Segment portfolio by customer’s payment possibility through reviewing the customer profile and build up different treatment flow accordingly (increase segmentation on pre-write off handling), and support team -Handing PI case and lead team to avoid any pi by personal issue to win the customer satisfaction. -To support training material preparation and training resource arrangement for new hire training. -Capacity planning and lead Collector to achieve business goal. 2) The pre-write off phone collection team supervisor will be responsible for manage collectors to collect the delinquency cases before write-off. Needs to ensure financial target and operational goals / metrics are achieved or exceeded and that all collection activities are conducted in compliance with regional guidelines and local regulations. 3) Need to escalate on timely basis significant risk issues to stakeholder and manager for taking appropriate remedial actions.
Skillsets Required:-Ability to effectively manage and motivate the team.-Proficient in internal communication with the team and other departments.-Years of experience in collections, with a deep understanding of various strategies.-Skilled in managing internal and external relationships, maintaining a collaborative atmosphere, and resolving potential conflicts-Knowledge of office and software if have.-Patience and resilience.-Can work shifts and overtime(flexible working hours)
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