Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities:
• Execute a wide range of tasks related to risk management. • Collect and monitor Key Risk Indicators (KRIs) and metrics. • Prepare reports for location and regional management • Participate in internal and external audit preparation and coordination. • Represent CBO in risk forums and relevant risk and control meetings. • Manage control automation updates, manual processes (MJE, manual enveloping, fax, uploads, offline billing), and ad hoc landscape reviews of various controls and processes. • Coordinate annual reviews for PDPA/record retention, BIA/BCP, CBS plan attestation, and RCSA, including performing quality checks. • Monitor, report, and maintain records associated with operational activities such as error logs, official letters, and customer complaints.
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