Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services. In an increasingly borderless world marked by burgeoning trade flow, expertise in trade finance services is an invaluable asset. With cash the lifeblood of every company, so too, is a good understanding of how to manage these cashflows. Trade Finance, together with Cash Management, is the mainstay of GTS, and is extended to SME and corporate clients for their local and cross-border financial transaction needs.
We are seeking a highly motivated and experienced Team Leader to manage and guide Sales/Service Support Team within Corporate Banking. This role is crucial in supporting our Sales Team to achieve their targets by ensuring seamless client onboarding, excellent client service, and efficient back-office operations. The Team Leader will be responsible for overseeing a team of Business Development Specialists (BDS) support staff, driving their performance, and fostering a collaborative environment to deliver innovative cross-border financial services to SMEs.
Responsibilities:
1. Team Leadership and Performance Management: •Lead, mentor, and develop a team of Business Development Specialists (BDS) support staff, ensuring high levels of productivity and service quality. •Conduct regular performance reviews, provide constructive feedback, and identify training and development needs for team members. •Allocate tasks and manage workload distribution within the team to optimize efficiency and meet service level agreements. •Foster a positive and collaborative team environment, promoting continuous improvement and knowledge sharing.
2. Business and Client Service Oversight: •Oversee the team's handling of incoming customer calls related to transactions, account opening, and other account-related queries, ensuring prompt and accurate resolution. •Monitor daily call system logins and ensure adequate shift coverage within business days. •Supervise and guide team members in processing corporate client account opening documents, tracking progress, and managing documentation to ensure accuracy and compliance. •Direct and support the team's involvement in business development activities, working closely with Business Development Specialists. •Review and analyze business performance reports and other data prepared by the team, providing insights and recommendations to management. •Ensure the team effectively maintains regular updates with corporate clients, disseminating information on the latest services and campaigns as guided by BDS.
3. Internal Administration and Compliance Management: •Ensure all team operations and business processes strictly comply with bank policies and regulations. •Collaborate with the Sales Team Leader, providing aggregated sales-related reports and assisting with strategic tasks. •Oversee the management and organization of business documents, ensuring data archiving practices comply with internal and external policies. •Ensure timely and accurate responses to internal queries from other departments (e.g., audit, Compliance review teams, etc.) regarding the team's operational compliance. •Implement and enforce operational procedures to enhance efficiency and compliance within the team.
Qualifications:1. Education: Bachelor's degree or above in Finance, Economics, Accounting, Management, or a related field.2. Experience: 7-10 years of relevant experience in banking or the financial industry, with at least 3 years in a supervisory or team lead role.3. Skills:•Profound understanding of corporate client account opening procedures in a banking environment.•Excellent data analysis and document processing skills (Excel, PowerPoint, etc.), with the ability to interpret and present complex information.•Exceptional leadership, communication, and interpersonal skills, with a proven ability to motivate and manage a team.•Strong service-oriented attitude and ability to effectively interact with clients, internal teams, and senior management.•Highly responsible, meticulous, and capable of managing multiple priorities and delegating tasks effectively.•Experience or strong knowledge in payments-related processes would be highly beneficial.•Basic English proficiency is required.
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